Designation: Customer Excellence officer

Job Responsibilities:
-Manage a large number of incoming calls & outgoing calls
-Make the schedule and follow up as per company policy
-Familiarity with CRM systems and practices
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-Handle customer complaints, request, queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents -Data analysis, make report, deal with different customer related survey
-Coordination with inter department
-Assist with placement of orders, refunds, or exchanges
-Take all necessary information and other pertinent information such as addresses and phone no.
-Work with customer service manager to ensure proper customer service is being delivered
-Have the mentality to work in shifting duty Roster 24/7 (Day, evening, night)
-Ability to work under pressure.
-Good Knowledge in Microsoft office,Email.

Educational Requirements: Minimum Graduate

Compensation and Benefits
• Salary – negotiable,
• Two Festival Bonus,
• Provident Fund as per Company Policy,
• Mobile bill Allowance,
• Other benefits as per Company Policy.

Mail your profile to and mentioned the post name in email subject line( Customer Excellence officer) before 17th November 2019.

Only short-listed candidates will be notified via email/phone call