Function Area: Customer Excellence Location: Dhaka City Job Responsibilities: -Manage a large number of incoming calls & outgoing calls -Make the schedule and follow up as per company policy -Familiarity with CRM systems and practices -Excellent communication and presentation skills -Ability to multi-task, prioritize, and manage time effectively -Handle customer complaints, request, queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents -Data analysis, make the report, deal with different customer-related survey -Coordination with inter department -Assist with placement of orders, refunds, or exchanges -Take all necessary information and other pertinent information such as addresses and phone no. -Work with the customer service manager to ensure proper customer service is being delivered -Have the mentality to work in shifting duty Roster 24/7 (Day, evening, night) -Ability to work under pressure. -Good Knowledge of Microsoft Office(Word and Excel), email, and Google. -Other work which assigned by manager. The typical daily tasks include: • Reporting/report preparing, • Analyzing, • Leadership, • Team player. Educational Requirements: Minimum Graduate Experience Requirements: • The applicants should have experience in the following business areas: o ISP and Cable Television Service. Compensation and Benefits • Salary – negotiable, • Two Festival Bonus, • Provident Fund as per Company Policy, • Mobile bill Allowance, • Other benefits as per Company Policy. Mail your profile to firstname.lastname@example.org before 31st January 2021.