Designation: Assistant System Engineer

Function Area: Network Operation Center
Location: Dhaka City

Digi Jadoo is looking for candidates, preferably females for its network operations center. This job requires you to have confidence in yourself, having a technology skillset in network and server platforms, being able to communicate with peers/industry partners, and at times customers directly and at times under stressful conditions. Yes, this job requires you to follow the duty roster religiously and yes overnight duty roster as well. We provide Cable, Internet, and Cloud-based services to a number of reputed organizations throughout the country so we will need someone who is serious for the job!
Please kindly read through the job responsibility and the experience requirements carefully not to embarrass yourself in the interview.
Do not apply for the job if you think you do not fulfill the requirements for the job! Digi Jadoo is an equal opportunity employer and we believe in the empowerment of women in the workplace.
Job responsibilities:
1. Provide integral technical support to ground and network operations teams engaged in Video, Internet, and other Cloud-based services.
2. Work as a team and utilize software and tools for efficient operations and monitoring Networks, Video, and Cloud platforms.
3. Maintain a duty roster without prejudice.
4. Manage platforms, hardware tools, and measurement devices under jurisdiction.
5. Maintain a record of assets deployed and register such in the system as per the necessary area of deployment.
6. Fill up necessary forms and data in the system to track the progress of assigned tasks.
7. Undertake leadership roles in operations to ensure ad-hoc support, at odd hours if required for Digi Jadoo network.
8. Troubleshoot video and internet hardware platforms.
9. Able to configure and maintain Cisco and Mikrotik layer 2 and layer 3 devices.
10. Troubleshoot IP based networks working on layer 2 and layer 3 protocols.
11. Operations with video encoders and other video processing subsystems.
12. Traffic engineering, re-routing, and network uptime monitoring.
13. Conduct and undertake exams overtime to ensure technical standards are up to the mark for Digi Jadoo.
14. Ensure proper knowledge transfer between colleagues and subordinates.
15. Help in preparing Standard Operations Procedure (SOP) document.
16. Prepare reports periodically.
17. Aid in the subscriber support process and ensure customer excellence.
18. Maintain KPI assigned by management periodically.

Educational Requirements
• Preferable candidate should possess at least a Bachelor’s degree from any University or Government Education Institution having CGPA between 2.75 and 3.5 on a scale of 4. Even if you have a lower GPA but a higher prospect for work, you are our ideal candidate.
• Certification on technology devices such as Mikrotik, Cisco, GPON OLT/ONT will be an added advantage.

Experience Requirements
• Strong knowledgebase of some of the technologies provided: Datacenter, GPON technology, ISP networks, Linux OS, Routing and switching platforms, Network Operations, OLT, and ONU.
• Experience in video technologies Multicast, Streaming technologies, OTT / IPTV.
• Solid written and verbal communication skill is a must for Network Operations.
• This job requires you to have a lot of common sense and being thorough in what’s happening around you as well as around the city/country.
• Freshers can apply only if they have a proper knowledgebase of the technology experience sought above matches, but other than that anyone with prior experience in similar activities in any organization locally or abroad will get preference.
Priority: Female Candidate.
Duty Time: 24/7 (Roster-Day, Evening, Night irrespective of national holidays)

Compensation and Benefits
• Salary – negotiable,
• Two Festival Bonus,
• Provident Fund as per Company Policy,
• Incentives for achieving targets,
• TA/DA at actual basis,
• Mobile bill Allowance,
• Other benefits as per Company Policy.

Mail your resume with a proper cover letter to career@jadoodigital.com before 31st October 2020 explaining briefly why we should consider you as a candidate.